Shipping policy

SHIPPING POLICY

At Chompy, we ship across the United States.

PROCESSING TIME

All orders are carefully prepared and packed within 1 to 3 business days of purchase confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

You'll receive a confirmation email with your tracking number as soon as your order ships.

ESTIMATED DELIVERY TIME

United States: 5–11 business days.

Please note that this is an estimate. Actual delivery times may vary depending on your local postal service, customs processing, and other factors beyond our control. Delivery times may be longer during peak holiday periods.

TRACKING YOUR ORDER

Every order includes a tracking number that is sent to your email once the package ships. You can use this number to follow your package at every step of its journey.

If your tracking information hasn't updated in more than 7 business days, contact us and we'll look into it right away.

DUTIES AND IMPORT FEES

Your package may be subject to duties, taxes, or customs fees imposed by U.S. authorities. Where these apply, we will tell you at checkout. We are not responsible for delays caused by customs processing.

SHIPPING COST

We offer FREE standard shipping on all orders. No minimum purchase.

LOST, DAMAGED, OR INCOMPLETE PACKAGES

Your satisfaction is our priority. If your order is lost, arrives damaged, or has missing items:

  • Contact us within 14 days of the estimated delivery date at chompybrush@gmail.com.
  • Include your order number, a description of the problem, and photos if possible.
  • We'll send a replacement at no cost or issue a full refund.

UNDELIVERED PACKAGES

If a package is returned to us due to an incorrect address provided by the buyer, the buyer will be responsible for the additional shipping costs needed to resend the order. Please double-check your shipping address before completing your purchase.

ADDRESS CHANGES

If you need to change your shipping address after placing your order, contact us as soon as possible at chompybrush@gmail.com. We can only update your address if the order hasn't shipped yet.

CONTACT